Question 1

How quickly can you fix my cable issues?

Accepted Answer

In most cases, we can repair cable issues within 1-2 hours of arrival. Our technicians carry common cable sizes and components on their service trucks, allowing for same-day repairs in the majority of cases. For rare or specialty cables, we may need to order parts, but we'll always provide a temporary solution to secure your door in the meantime.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Cable issues typically result from several factors: 1) Normal wear and tear over time - cables stretch and fray with regular use. 2) Improper spring tension - if springs aren't balanced correctly, cables wear unevenly. 3) Rust and corrosion - especially common in Cape Cod's coastal environment. 4) Misalignment of the drum - can cause cables to come off track. 5) Impact damage - hitting the door with a vehicle or debris. Regular maintenance helps identify potential cable problems before they fail completely.

Question 3

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a 25-point inspection covering all mechanical and safety components. We lubricate all moving parts with professional-grade lubricant, adjust spring tension as needed, clean and align tracks, test and calibrate safety sensors, inspect cables and hardware, tighten all bolts and brackets, check weatherstripping, and test the auto-reverse function. The entire service typically takes 30-45 minutes.

Question 4

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours for a complete replacement. This includes removing the old door, installing the new door and all hardware, mounting and programming the opener, testing all safety features, and cleaning up the work area. More complex installations (custom doors, significant modifications) may take longer. We always provide a time estimate during your free consultation.

Question 5

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes! We partner with several financing providers to offer flexible payment plans for new garage door installations. Options include: 0% APR promotional periods for qualified buyers (typically 12-18 months), low fixed monthly payment plans, and deferred interest options. We can discuss financing options during your free in-home consultation and help you find a plan that fits your budget. Most approvals take just minutes.

Question 6

How much does a new garage door cost?

Accepted Answer

Garage door prices vary based on size, material, insulation, and style. For a standard single-car door: basic steel doors start around $400-800, mid-range insulated doors run $800-1,500, and premium carriage-style doors range from $1,500-4,000+. Double-car doors typically cost 50-75% more. Installation is usually $200-500 additional. We provide free, no-obligation estimates with detailed pricing for your specific needs.

Question 7

Are your estimates really free?

Accepted Answer

Yes, absolutely! We provide completely free, no-obligation estimates for all services. A technician will visit your home, assess your needs, answer your questions, and provide a detailed written quote. There's no pressure to commit on the spot - take your time to make the right decision. We believe in earning your business through quality and transparency, not high-pressure sales tactics.

Question 8

Do you offer 24/7 emergency service?

Accepted Answer

Yes! We provide true 24/7 emergency service for urgent garage door issues. Whether it's a security concern (door stuck open), safety issue (broken spring), or you're locked out, our emergency team is on-call around the clock. We don't charge extra for after-hours emergency calls - our standard rates apply. Average emergency response time is under 1 hour in our primary service area.

Question 9

How quickly can you come out for a non-emergency repair?

Accepted Answer

For non-emergency repairs, we typically offer same-day or next-day service. Our standard scheduling window is 8am-6pm Monday through Saturday, with 2-hour arrival windows to minimize your wait time. We'll call when the technician is on the way to your location. For your convenience, we can also schedule specific time slots for an additional fee.

Question 10

What warranty do you offer?

Accepted Answer

We stand behind our work with comprehensive warranties: 10-year warranty on new door installations (covering parts and labor), 2-year warranty on repairs, lifetime warranty on select components (springs, rollers), and manufacturer warranties on all products (varies by brand). Our no-hassle guarantee means if you're not satisfied, we'll make it right. We also offer extended warranty options for additional peace of mind.

Question 11

What if I'm not satisfied with the work?

Accepted Answer

Your satisfaction is our priority. If you're not completely happy with our work, we'll return to address any concerns at no additional charge. Our 'no-hassle guarantee' means exactly that - we don't make excuses, we make things right. If we can't resolve the issue to your satisfaction, we'll refund your money. We've been in business since 2005 because we treat every customer the way we'd want to be treated.

Question 12

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed, bonded, and insured. We carry comprehensive general liability insurance and workers' compensation coverage, protecting both our team and your property. Our technicians are EPA certified and undergo continuous training on the latest products and safety standards. We're happy to provide proof of insurance upon request.

Question 13

How long have you been in business?

Accepted Answer

Garage Door South Dennis has been serving Cape Cod since 2005 - that's nearly 20 years of experience. We started as a small family operation and have grown to become the area's most trusted garage door company. With over 7,885 satisfied customers and counting, we've built our reputation on quality work, fair pricing, and treating every home like our own.

Question 14

What areas do you serve?

Accepted Answer

We serve all of Barnstable County, including: Barnstable, Yarmouth, Dennis, Brewster, Orleans, Chatham, Harwich, Mashpee, Falmouth, and Sandwich. Our central location in South Dennis allows us to reach most areas within 30-45 minutes. For locations outside our primary service area, please call to discuss availability.

Frequently Asked Questions

Services & Repairs

Pricing & Financing

Emergency & Scheduling

Warranty & Guarantees

About Our Company

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